Contact & Support

Agent Bobby is a product operated by Loxidev LLC. Contact us for product support, brokerage connection questions, or privacy and account requests.

Contact us

Loxidev LLC · Agent Bobby support
support@loxi.dev · Company website

Please include Agent Bobby in your message and describe the issue. For connection problems, include your brokerage’s name. Never email passwords, verification codes, or API keys.

Managing your subscription

Bobby Pro is billed through Apple. To view, change, or cancel it, open the App Store → your account → Subscriptions. Cancelling stops future renewals; access continues until the end of the paid period.

Connecting a brokerage

We are transitioning brokerage connectivity from Plaid to SnapTrade. Existing connections may continue to use Plaid while SnapTrade becomes available. SnapTrade connections require a new authorization and initially provide read-only balances and holdings for supported investment accounts.

If a connection fails or account data appears out of date, contact us with the institution name so we can help. Brokerage coverage and available data depend on the provider and institution.

Deleting your account

Email support@loxi.dev from your account address to request account and data deletion. Please identify Agent Bobby in your request. See our Privacy Policy for information about connected account data.